Is there a real problem or is the CFPB just flexing its muscle?
Published on Sun, 03/31/2013 - 2:30pm
Last week, the Consumer Financial Protection Bureau issued a bulletin on what it perceives as the "potential for discriminatory pricing" caused by the policies of some indirect auto lenders that allow auto dealers to mark-up lender-established buy rates and that compensate dealers for those markups in the form of reserve.
Factory image programs have long been the bane of dealers' existence. It goes something like this: In the quest for effective branding to increase market share, manufacturers require their dealers to make periodic facilities upgrades.
On July 6, 2012, the President signed the Moving Ahead for Progress in the 21st Century Act (MAP-21). This was the first multi-year transportation authorization since 2005 and funds surface transportation programs at over $105 billion for fiscal years 2013 and 2014. According to the Department of Transportation, it transforms the framework for investments to guide the growth and development of the country’s vital transportation infrastructure.
Privacy implications of vehicle-tracking technology
Published on Sun, 02/24/2013 - 3:57pm
I'm sure everyone has heard about the tussle (that's an understatement) between Elon Musk's Tesla Motors and the New York Times concerning that paper's negative review of the Tesla Model S. When Musk countered the review in his blog by citing information that the car gathered about where and how the Times reporter drove the Model S, as recorded by the car's "black box," he sparked a flaming debate about the information that our cars record. And, whether he meant to or not, he put the privacy implications of such recording technology at the forefront of public concern.
On January 31, 2013, Senator Padilla introduced a bill in the California legislature aimed at curbing factory incentive and warranty charge-back abuse, providing better rates for warranty work, clarifying factory audit rights and dealer protest rights, and allowing freedom of choice in vendors when conducting facilities upgrades.
I just returned from the NADA conference in Orlando. Amidst the talk about new federal regulations on the horizon, avoiding fraud and embezzlement at dealerships and, of course, the excitement over the new NADA president, Peter Welch, there was a lot of emphasis on internet marketing.
On Friday, February 1, 2013, as many have reported, the FTC issued a staff report with recommendations for improving mobile privacy practices. The recommendations were issued for mobile app platforms (like Apple, Google, Microsoft and Amazon), app developers, advertising networks and other third party analytics companies, and app trade associations.
Why are dealers letting manufacturers frame the CSI issue?
Published on Fri, 02/01/2013 - 8:57am
CSI is the industry benchmark for customer service. Many new tech companies talk about their products as enhancing CSI scores, but I am not aware of anybody whose product is addressing the fundamental analytical flaws in the factory's methods of gathering CSI data.